ITIL® is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations around the world. It provides a cohesive set of best practices drawn from the public and private sectors internationally. The ITIL 4th edition identifies how IT Service Management has evolved while covering the key elements, concepts and terminology of ITIL. This intensive instructor-led course is aimed at anyone wishing to gain the qualification.
Anticipate approximately 4 hours of pre-course reading prior to attending the course. Evening work will be required throughout the course.
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The course fee includes an exam voucher and training materials.
This course includes the exam voucher to be taking online with PeopleCert. Instructions on taking your exam will be given to all participants of the class.
ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert. All rights reserved.
For more information about individual or group registration or to be notified of upcoming dates, please contact us.
Call: 1-833-282-6852
For learners requiring special accommodations, please visit Documentation Requirements | Centre for Accessible Learning (algonquincollege.com), fill out the required form and send supporting documentation to trainingacct@algonquincollege.com. Please note that we need a minimum of three business days to accommodate your request.
