Prerequisites

The participant should anticipate significant time in the evenings toward review and independent study of the course materials.

Who Should Attend

• Business Managers, IT Managers, HR, and Finance
• Customer Relationship Manager or External Partners
• Provider Managers, Function Owners.
• Those with a Business Relationship Management role or position
• Consultants looking to gain an insight into Business Relationship Management and looking to gain certification as a Business Relationship Manager

What You’ll Learn

• The characteristics of the BRM role
• What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider’s services
• The use of Portfolio Management disciplines and techniques to maximize realized business value
• Business Transition Management and the conditions for successful change programs to minimize value leakage
• The BRM role in Service Management and alignment of services and service levels with business needs
• The principles of effective and persuasive communication

This comprehensive course introduces you to, and provides details for building “The House of BRM”, which includes the following three key aspects of Business Relationship Management:

• The “Foundation” supports the BRM role and ensures it has the competencies to be effective and deliver value to both the provider organization and its business partners.
• The “Pillars” define the BRM space in terms of Core BRM Disciplines: Demand Shaping, Exploring, Servicing and Value Harvesting.
• The “Roof” protects Business Relationship Management as a key aspect of provider capability. It does this by ensuring clarity around the role, discipline, and organizational capability of Business Relationship Management in the context of the Provider Strategy and Operating Model.

Course Materials and Fees

Registration fee includes:
•    All educational materials (textbooks, workbooks, etc.)
•    Registration in the certification exam

Additional Notes

BRMP^® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

Contact